Orders

dropControllers are built is small batches and are normally in stock, however, it may take several days to process an order.

Custom controllers are built to order and the development/build time is different for every order. This will be confirmed at the time of enquiry.

Payment

Payments are through PayPal Business or by bank transfer. Fees required for international bank transfer are paid buy the buyer.

Prices are listed in USD and HKD (US dollar & Hong Kong dollar). If you are outside of the US and don’t normally use USD then HKD is slightly better value.

Cancellations

Orders that have not shipped can be cancelled for a full refund minus handling fees. Refunds can only be sent to the original form of payment.
Orders for custom controller are not covered by the refund policy. A partial refund for a custom controller may be possible depending on the work already done.

VAT/import tax

International orders may be subject to an import tax/duty on arrival at the destination country, this is payable by the receiver. If tax is applicable the courier will contact you to arrange a payment. If the payment is refused the package will be returned and we will be forced to pay the duty and also the return shipping. In such cases the full costs will be deducted from a refund.

Shipping

We use several different shipping methods and the ship method used is based on the order size/weight and the destination. Shipping costs will vary depending on the order size and the destination. Full costs and details are given in the quote. Tracking information is emailed at the time of despatch.

Warranty

dropControllers have 12 month limited warranty covering manufacturing defects/manufacturing failure (shipping costs not covered). If your dropController does not work as intended please contact me.
if a dropController fails during regular use within one year of purchase by the original buyer, please let me know as soon as possible. Please include a description of the problem.

Warranty covers pre-built dropControllers only. dropController DIY kits are not covered.